Streamlining communication between designers and developers • January 2017 - Present

When I first started at, the projects followed a waterfall workflow. The product manager would sync up with me to outline the solution. I would design what was discussed and send the designs to the developers to build. This workflow caused a lot of problems and impacted the efficiency of the projects.

Low velocity and inconsistent quality due to a lack of communication

Projects would take longer than anticipated

For many projects, developers had concerns about technical limitations and development effort. Since the developers were not involved in the process until after the design was completed, this resulted in needing to revisit the design, often multiple times. While this would result in a satisfactory design eventually, they were problems that we could have avoided by communicating earlier in the process. This back-and-forth became demanding on both designers and developers.

What was built was not always the same as the design

Even when there were no development concerns, inconsistencies with the design would appear on released. Some inconsistencies were fixed post-release, but many became a permanent part of the product.

During development, sometimes decisions will be made to cut details from the end product. A more collaborative process would have allowed us to find alternative ways forward. The development team tries to communicate when these decisions get made, but sometimes they are omitted due to time constraints or seemed minor at the time.

The solution: Increase communication and collaboration throughout the whole process

Development research

After syncing up with the product manager about the problem, I would vet the problem with developers before getting too deep into the solution to avoid unnecessary work. We would have a conversation about what is currently possible to build and what needs to be part of a larger project. This allows me to create well-informed designs, while the developers have a better sense of what they are required to build.

Design reviews with developers

There are two design reviews that I have with the developers before they start building. The first review is to go through a high-level flow of the solution and confirms the solution is feasible, before getting too far into the design. Another review happens after I create a detailed version of the mocks, where I outline edge cases that can occur. These reviews are done to have a unified understanding before development starts and prevents a lot of back-and-forths.

Design specs

Before handing off designs for development, a design specification document is written to communicate all particularities of the design to reduce ambiguities while building. This documentation helps foster better communication between designers and developers. This resulted in the project process to become smoother.

By implementing these touch points during the process, this promoted a smoother process and fostered a better understanding of what was being built.

Introducing a design system to